In an effort to quell the rumor that a new business is opening in Eagle Pass, I decided to call their corporate office because they love to announce their expansions into new markets and so on. I soon found out that they do not have a corporate number listed so I decided to start at the bottom and call customer service and explained why I wanted to talk to the higher ups. The lady was polite but immediately assumed that tone of voice that we have all heard when they are not going to help you. I describe that tone as a curt, staccato and almost metallic sound. Its sounds like the time someone told you “I’m sorry but the manager is not here so there is nothing we can do.” The lady asked what I needed and I explained that I wanted to speak with someone at corporate level about a rumor that his or her chain was opening a new store in Eagle Pass. “No that is not true” was her answer. “No it’s not true and besides that information is confidential and I can not disclose it,” she said. My answer was, “ I know you may not be able to disclose it that is why I am asking to speak to your corporate level people.” I felt I was not going to get through her so I asked her, “So, if I write that according to Jennifer; a company spokesperson, your company is not opening a new store in Eagle Pass, I would not be lying…correct?”
My frustration reminded me of another attempt I had made at getting information but this time I was sure I could get it because my request was so simple.
That was the time I asked the City of Eagle Pass for the list of the applicants for the city manager’s position. I sent my request via email from San Antonio. As the day went by I grew anxious but after four days I got a reply from the city secretary via email that my information was ready and that I needed to come by their offices in Eagle Pass for the list. But I also needed to pay the City of Eagle Pass ten cents for the copy.
So as you can see, freedom of information has its price.
